Returns – Christopher Cloos UK
JOIN THE CLOOS CLUB |  free shipping & returns
JOIN THE CLOOS CLUB |  free shipping & returns


Return a product

We offer a 30-day free return policy.
Refunds will be processed approximately three weeks upon receipt of your returned frame(s).
This requires you to return the item unused and in its original packaging.

To return your product, you should mail your product to one of the following locations:

Europe: Ny Østergade 9, 2. th. 1101 Copenhagen, Denmark.

USA and rest of the world: 205 Hudson St, New York, NY 10013, USA
Please contact us in order to receive a return label.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items that have not been used or are defective. If you need to exchange it for the same item, send us an email at and send your item to one of the locations mentioned above.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Have you chosen the right location?

Please Choose Your Store